We have recently updated our payment gateway. We are happy to announce that you can now sign up for new memberships and purchase Personal Astrology Reports.

Existing members whose monthly recurring payments were due, may have received a notice that their credit card was declined or had expired. If you have received such notice, your membership subscription may have gone into “In-active status”.

If you were inadvertently affected by this update and find that when you log in are prompted to “re-subscribe”, but are unsuccessful, we ask that you fill in the form below and let us know you are not able to subscribe to your membership and we will manually make the adjustment needed to allow you to subscribe successfully.

This should be fixed with in the next day or two but we want to make sure you have access as soon as you experience any trouble. Most members were not affected and had complete access to their membership features without interruption.

We sincerely appreciate your patience and again, apologize for any interruption in membership this is causing.


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To report web site problems or issues regarding your membership, please use the box below to inform us of the issue.

All messages received on this page are read by Jan’s Customer Support Department. Selected messages may be posted in this Website on the ” Messages to Jan ” page or in other printed material if they seem to have a wider interest or may be helpful to others. Your participation on this page indicates your approval of’s possible use of your name & comments as described above.

Please click on the following links if you need help with:

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If you have general astrological questions, this is the place to ask them.  They are forwarded to Stephanie Shea and when possible, she selects those questions that she feels will have the widest public usefulness.  Her answers appear in the,  ” Jan Answers your Astrological Questions ” feature in the archives section for members.

If you have a personal astrological question, Stephanie is available for Private Consultations. Please refer to “Private Consulation with Stephanie” page for all the details and how to schedule your private reading.

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